When GPS Attacks!

My mom recently purchased a house.  She was so excited about her new home that she wanted to host Christmas.  A few weeks later when Christmas came rolling around, I packed up my car and drove to her house.  I used Waze as my navigation app.  For most of the ride I followed the same path I always follow to visit my mom.  After we got closer, that is when the GPS kicked in and started taking us down roads I was less familiar with.  I blindly followed the GPS until we arrived at a house that looked surprisingly empty.  The house was the right number, but the street was the wrong name.  I fired up Google Maps and it wanted to send me to the same location.  The township and zip code were correct.  Even the neighborhood name was correct.  I called my mom and she told me the intersection she lived on.  Luckily, I was only 2 blocks away.  Two minutes later and I was at my mom's new house.

After my brother gets there, he told me that he had meant to tell me not to use the address when using a GPS.  He told me to use the cross street.  Apparently all GPSes take you to the same wrong house.  Even my mom's TomTom took her to the same wrong house.  This would have been just a funny family story if a different topic didn't come up during dinner.  The underwriter of the homeowner's insurance was cancelling my mom's policy and she doesn't know what to do.  My brother is involved with that industry (home inspections) so he wanted to read the letter.  The letter explained that they had driven by the house and saw that the roof was in bad shape.  They would not insure my mom's house until she pays for a new roof and get the house re-inspected.  My brother would never have let my mom buy a house with a bad roof.  He would be able to recognize a bad roof as well, since he worked as a roofer while going to school.  He goes out trying to figure out what is wrong.  His only guess is that the underwriter didn't like the awning over the back porch.  That is when I brought up the GPS fiasco.

This wouldn't be the first time a company caused harm due to GPS issues.  Now my mom has to call up her insurance company and try to explain that there is a high probability the underwriter went to the wrong house!  So much can be lost in translation.  This underwriter is going to cause lots of stress and may cost my mom lots of money if they don't admit their mistake (if they made one).  At this point, I don't know if the problem is the awning or the misplaced house, but I'm leaning towards a misplaced house.